Customer Reviews

**Thayer Toyota has earned my loyalty.** I’ve worked with plenty of dealerships over the years, and the biggest difference at Thayer is the people. Mike, the Manager, is always great to work with, and Christy in Sales makes the entire experience easy, comfortable, and straightforward. They’re professional, responsive, and genuinely care about taking care of their customers. That’s why I continue to come back to Thayer Toyota. Mike, Christy, and the entire staff make you feel valued instead of like you’re just another sale. Great dealership, even better people. **Highly recommend them!** - Charles

I can’t say enough good things about **Thayer Toyota**. Mike, the Manager, Christy in Sales, and the entire team are absolutely fantastic to work with. There’s a reason I continue to do business with Thayer Toyota — **it’s the people**. Mike and Christy are professional, honest, helpful, and always make the entire process smooth and enjoyable. They genuinely care about their customers, and that kind of service is hard to find these days. I’ve had nothing but great experiences with Mike, Christy, and the rest of the staff. If you’re looking for a Toyota and want to work with people who will treat you right, I highly recommend **Thayer Toyota**. They’ve earned my business and will continue to have it!

I appreciate the service I get there and going to continue to to do all my auto sales and service at Thyar in Bowling Green. Thanks

Outstanding experience. After looking far and wide for a Challenger, and experiencing all kind of swindlers in the process, Thayer was upfront, honest, and willing to negotiate. June, my salesperson, was exceptionally kind and a pleasure to work with. The car was under warranty, and when the battery was defective, they worked quickly to reimburse me for the replacement. Can't recommend them highly enough!

Great friendly people with fair prices and great cars and trucks.

I recently purchased a Grand Cherokee Limited from Thayer CDJR working with Brian Gossett. He walked me through the available features on the Jeep I was considering and addressed the questions that I had. I wanted to pick up the Jeep later that day and Brian had all the preparation and paperwork completed for me. He then went through assisting in setting up the UConnect system to my preferences. Very happy working with Brian.

Amazing experience! A month ago I came to Thayer looking to trade in my Jeep for an upgrade. I was very specific on things I wanted in the Jeep, and price range. Ben Bailey told me he would keep an eye out for me and he over exceeded my expectations. He found me my perfect 2025 Jeep Grand Cherokee Limited. But not only did he stop there! He knew I was extremely OCD and wanted my (new to me) car spotless. And WOW. My new car looks like it just came out of the factory brand new and perfect! The whole experience from the start to ending was seamless. And Ben stayed in communication with me, worked with my schedule and did amazing! Will be back whenever I buy another car or for any service and assistance!

Awesome store with even better people. Very relaxed and has a good energy. Doesn’t feel like a stereotypical “dealership”.

Leasing a 2021 Chevy Equinox and very pleased with the vehicle. Took in for first service. Was completed in a timely manner. My only two complaints! No snacks and no longer offer the FREE vacuum out of vehicle.

Wanted to thank Cindy for reaching out to me about the difficulty I was having with my vehicle service. She was able to get a one time good will fix from GM to fix a part in our vehicle. She was very kind and understanding of the situation. We had purchased the car in February and the warranty was 8 days out of service from when this happened. I’m am thankful they reached out and were able to make things right and took the time to care about what was going on. Thank you so much to Cindy and the service team!

Love the customer service; definitely the best Chevy store in town.

Very friendly and timely

Completed required services and diagnostics in a timely and efficient manner and provided the necessary results so I can determine next actions.

Completed service within time frame I was told and very friendly service.

Staff is very friendly and communicative. Tricia is always pleasant and notifies the customer of the vehicle needs, pricing, and estimated completion in a very professional manner. Brian, ther Service Manager, always greets customers warmly with a smile. I waited for my vehicle and it was completed lightning fast. I would recommend the service department over any other in the area. Oil change and tire rotation in the service department.

The service writers take good care of you and the techs do a great job.

Body shop was very helpful through the entire process of getting our vehicle repaired after an accident. Would highly recommend them for your body repair needs.

I was very impressed with the service department. I felt like they treat you like family as a HomeTown dealer locally owned. They a great sales & service department!