Customer Reviews

Christi was very helpful through the process of buying my 2024 corolla hybrid. Very friendly and fun.

Alex was a great service in the purchase of my new car. Friendly and honest.

I reviewed Thayer Toyota in Bowling Green three years ago as having great customer service. I decided that after three more years of excellence, I needed to revisit and update my review. I want to mention the apparent competence of the unseen and thus unidentified mechanics who've done excellent work over the years on my automobile (that is now a senior citizen like me), but I especially want to praise the front-line guys with whom I speak to make my appointment and who discuss with me and coordinate my car's inspection and work to be performed. Tom and Brian are among the nicest people I do business with, and I actually enjoy our interactions. I wouldn't consider taking my car anywhere else for service, and it's due to the phenomenal customer service delivered by a great staff. Had another phenomenal service performed January 15, 2025! After a battery failure, Brian worked me into a full schedule, fully honored my battery's warranty, and did so in a timely, professional, and friendly manner. Best dealership and staff in my many decades of Toyota ownership! Have to add another great review for the exceptional care and service provided by Cindy when I was again stranded with a dead car and needed towing service to the dealership April 8, 2026. She even volunteered to drive me home! Car got fixed in record time and with the service and attention that I always seem to get at this dealership.

Went here for service. Was professional and courteous. Work was done quickly and bill was not lethal. I'd return

Alex did a terrific job as a sales consultant with my new vehicle purchase. He took his time with me and answered any questions I had over and above his thorough explanations of the vehicle's accessories. Thank you, Alex!

We bought a 2026 Rav 4 AWD VLE today through Thayer Toyota and the Costco Vehicle Purchase Program. Rick Osborn handled the deal start to finish and was so great to work with. Very transparent and accomadating. The finance guy was also great to work with and explained everything so well. We had to drive from Michigan to do the deal because no local dealers would do the Costco deal on this hotselling vehicle! Thanks Thayer for making this a great stress free experience for us!

I have been a customer with Thayer Nissan for 7 years. They provide excellent customer service from sales to the service department. I love receiving a warm welcome and great conversation from Lillian and Donovan on every visit.

Francis was really helpful and patient throughout the whole process. He took the time to find a way to get me into the car I wanted and was very understanding and good at communicating with me the entire time. I really appreciate everything he did to help me get my car and I definitely recommend working with him!

Went into Thayer Ford Nissan and met with Francis Ping! He was excellent at helping my daughter and I find a great vehicle that fit our needs. Had a great experience from the moment we walked in to the moment we left. He was kind and thorough throughout the process. We are very happy with the vehicle purchased. If you stop in, ask for him!

Had a fantastic experience at Thayer Nissan! Francis Ping was friendly, knowledgeable, made the whole process easy and stress-free and never made me feel pressured. I highly recommend working with him if you're looking for a new vehicle!

They helped me out a lot and were patient with all of my questions and concerns that I had! Francis was also very helpful and helping get exactly what I needed! Would highly recommend when looking for a vehicle!

Our experience with Thayer Nissan was a very good one. Our salesperson, Francis, was informative, helpful and honest with us. Donovan helped us through the finance side as painlessly as possible. I would seek them out if I needed a new vehicle.

We got the pleasure of having Francis help us out, and he absolutely did such an amazing job! Honestly everyone there was so kind and very helpful. They got us a good deal on our car and made sure any concerns we had were addressed. I definitely recommend them!

Reece Crawford was very helpful and we are happy with our new purchase thanks to him!!

Francis was extremely helpful and got me exactly what I wanted !

Positive experience from start to finish. Big thanks to Reese for suiting the wife and I up with exactly what we wanted.

This is was the best experience I have ever had, purchasing a vehicle in decades!! Lillian and Donovan were phenomenal!! Customer satisfaction is definitely guarantee!! This is my 8th Nissan, throughout my entire life I have truly enjoyed their line of vehicles and will continue to purchase with them in the future. Thanks Thayer Nissan, I so appreciate you all!!!

This is my 3rd car purchase from Francis Ping. Thank you